When nothing loads, it is tempting to assume the service is down. In practice, most problems are local and quick to fix. Work through this list from top to bottom.
1. Is the internet working?
Open a website or YouTube on the same device. If those do not load either, restart your router and check with your broadband provider.
2. Are your login details correct?
Usernames and passwords are case-sensitive. Re-enter them carefully, and check the server URL has no extra spaces at the end.
3. Has your subscription ended?
Log in to your RamosTV account to check your plan, or message us. An expired plan is a common cause of a sudden blank screen.
4. Restart the app and device
Force-close the player, restart the device, then reopen. This fixes a surprising number of issues.
5. Update or reinstall the player
An app update can fix bugs. If problems continue, uninstall and reinstall, then add your details again.
6. Check the date and time
If the device clock is wrong, secure connections can fail. Set the date and time to automatic.
7. Try another device
If it works on your phone but not the TV, the issue is the TV app or its connection. That narrows things down quickly.
